FAQs
Why am I unable to record a call after downloading the Versational App?
Congratulations on downloading the Versational App from the MSFT Teams Marketplace! However, it must be disappointing to see the ’Start Recording’ button greyed out or disabled. Although this has nothing to do with the Versational App itself, it does ...
I cannot install the Versational App from MSFT Teams Marketplace. What’s wrong?
Unfortunately, there could be a number of reasons preventing you from installing the App from MSFT Teams Marketplace. At times, IT administrators can apply group policies (Microsoft access configurators) to: 1. Completely disable access to MSFT Teams ...
How do I regenerate summarization if the result is not acceptable?
To begin summarization, click on 'Summarization' above for the transcription in question. To regenerate, go to your recording table page, click on the AI-Ally icon for the recording in question. AI-Ally will go from red to green. This indicates the ...
How does Versational keep user information/data safe? - Security
Versational has a robust Security policy to secure user data and the product insfrastructure from malicious attacks. Below are responses to some common questions security-related questions. Data security and storage 1. Where is your data stored and ...
What should I do if my Mic Recorder isn't working?
If your Mic Recorder fails to work, kindly check your settings according to the configurations listed in the table below: Configuration 1 Configuration 2 Configuration 3 External speakers, Laptop Mic, External Camera Laptop Mic, Laptop Speakers, ...
Do Ad blockers interfere with Versational display results?
Will ad blockers in browser extensions interfere with Versational display results? Occastionally, certain ad blockers will interfere with Versational display results, such as the video tours icon (results page). We recommend that you disable your ...
How do I access the tour button to view explanation videos?
Where is the video tours button? The video tour button (orange icon) appears in the bottom right corner of your Recording Results page. If it does not appear, the issue could be an ad blocker that prevents display of the button. Either disable your ...
What do I do if my sign-on is blocked by a 'Captcha' error notification?
Captcha helps verify that whoever is signing on is a person and not an AI bot. Sometimes Captcha may block your sign-on because of cookie build-up or too much cache history in your browser. If this notification error occurs on the sign-on page, ...
How do you archive or delete a team member?
How do you archive a team member? To archive a user, click on the three dots to the right of the row and press 'Archive.' This is an admin only action. Archived users will appear at the bottom of the team members list in light gray text. Unarchive ...
What recordings apps can I use?
Currently, to use Versational, a recording is required. Versational accepts video and audio files. Any software that records your meetings can be used as long as your file can be converted to an MP3 or MP4 file. If you use a recording software, you ...
How do I cancel my subscription?
Subscription cancellation Cancel your subscription without charges or restrictions on your settings page (requires a login). Go to 'Organization Settings' and select 'Change Plan' under 'Subscription & Billing'. Click on "Cancel Subscription." You ...
Can I upload multiple recordings at once?
Can I upload multiple recordings at once? Yes, easily. Select multiple files or drag them onto the upload page. You will receive individual uploading statistics as well as estimates on when they will be processed. For an in-app guide on how to upload ...
Do I need to install anything?
Do I need to install anything? No downloads are required. Versational is a web application only. Use it on any browser and desktop operating system.
Can I use Versational even if I’m not the one that sent an invite link?
Can I use Versational even if I'm not the one who sent an invite link? All you need is access to the recording of your conversation to upload it to Versational. For our upcoming web conferencing integrations, Versational will automatically process ...
Do I need to notify meeting attendees that the call is being recorded?
Do I need to notify meeting attendees that the call is being recorded? It is best practice to always ask for permission from attendees before recording a meeting. When framed with the following questions, attendees almost always respond with 'yes': ...
How do I upload previously recorded calls or meetings in Versational?
How do I upload previously recorded calls or meetings in Versational? You can easily upload any past recordings to Versational any time, one at a time or in bulk. For an in-app guide on how to upload recordings, click here.