Release Notes - June 28, 2022
This release introduces Questions. A new feature that uses custom built AI-model to identify questions and answers in the recorded conversations. It creates a great place for people to see all things related to questions such as total number of questions, questions with answers and unanswered questions in a conversation. The questions are highlighted in blue in the transcript to help identify them easily.
Users are able to filter the questions by speakers, add comments against a question, like a question or pin a question so that it remains ever visible.
Editing and Deleting Topics
For a Versational user, it is now easy to edit and delete Custom Topics and keep them organised, just like the keywords. The process of organising, editing and deleting Custom Topics have also been simplified.
They key enhancements are:
- Ability to edit and delete Custom Topics
- All management of topics are now in a single place - Settings. Makes life a whole lot easier!
- AI Topics are now rightly called Gems
- When a Custom Topic is renamed, the new name is automatically reflected in Insights
- When a Custom Topic is deleted, it is automatically removed from Insights
- Newly created playlists are highlighted
- Resolved latency issues with deletion of Attendees
Release Notes - April 25, 2022
? New Collaboration Hub View all the speakers in your recordings in one place! Each time you assign a speaker in a recording, you'll have the option to create a new participant. You can view the participants created by you and your team on the ...
Release Notes - May 24, 2022
? New Playlists View in one place all your insights over time, categorised by topic. The Playlists page and the Market View are both where all of the topics go after the user finds them in conversations. It creates a great place for people to go to ...
Release Notes - Aug 24, 2022
? Performance Release This release addressed performance and usability enhancements within the entire platform. There has been significant re-architecting throughout the Versational platform to reduce latency, enhance analysis performance and ...
Release Notes - July 14, 2022
? New Custom Vocabulary This release introduces Custom Vocabulary. A new feature to enable users to specify words or phrases that they use frequently which are perhaps domain-specific such as healthcare or manufacturing. Such words or phrases may ...
Release Notes - Sept 25, 2022
? New New location for Topic Tracker settings Topic Tracker settings is now an option in the Settings menu, instead of a tab. This makes it easier to access Topic Tracker for customisation. ? Fixes and Improvements Resolved latency issues in ...