Release Notes - December, 2022
Batch Deletion of recordings
Batch deletion of recordings has been introduced to allow deletion of more than one recording at a time. Select the recordings to delete and then delete them with one click of a button. Note: You can only delete the recordings that you are the owner of.
Shortened Gems phrases
Versational ML models now highlight in bold relevant portions of transcript to make it easier to quickly grasp the Gems discovered in a conversation, This also helps reduce cognitive load.
🔧 Fixes and Improvements
- New Recording - Clicking on Mic Recording now goes directly to the new conversation page and starts the recording. Less clicks to start a new recording from within Versational.
- Improved integration experience with CRM by removing irrelevant company names from the Company pulldown menu.
- Gems that are hidden using "x" in the Insights (unconfirmed or confirmed) are now also hidden in the question and response section
Release Notes - April 25, 2022
? New Collaboration Hub View all the speakers in your recordings in one place! Each time you assign a speaker in a recording, you'll have the option to create a new participant. You can view the participants created by you and your team on the ...
Release Notes - May 24, 2022
? New Playlists View in one place all your insights over time, categorised by topic. The Playlists page and the Market View are both where all of the topics go after the user finds them in conversations. It creates a great place for people to go to ...
Release Notes - Aug 24, 2022
? Performance Release This release addressed performance and usability enhancements within the entire platform. There has been significant re-architecting throughout the Versational platform to reduce latency, enhance analysis performance and ...
Release Notes - July 14, 2022
? New Custom Vocabulary This release introduces Custom Vocabulary. A new feature to enable users to specify words or phrases that they use frequently which are perhaps domain-specific such as healthcare or manufacturing. Such words or phrases may ...
Release Notes - June 28, 2022
? New Questions This release introduces Questions. A new feature that uses custom built AI-model to identify questions and answers in the recorded conversations. It creates a great place for people to see all things related to questions such as ...