Why am I unable to record a call after downloading the Versational App?

Why am I unable to record a call after downloading the Versational App?

Congratulations on downloading the Versational App from the MSFT Teams Marketplace!

However, it must be disappointing to see the ’Start Recording’ button greyed out or disabled. Although this has nothing to do with the Versational App itself, it does prevent you from experiencing the capability of the App.

To cater to all preferences of org MSFT Teams users, your organization is probably preventing the recording of Teams calls.

But don’t worry. If you’re faced with such a situation, just ask your organisation IT team to configure the settings and allow the recording of calls.


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