Custom Vocabulary

Custom Vocabulary


Use Custom Vocabulary to specify a custom phrase or one or more specific words. Custom Vocabulary boosts the likelihood of custom words or phrases being spelled correctly. This can be especially useful for names of people or places that are not necessarily spelled the way they are pronounced. Custom Vocabulary lists can be for domain-specific terms, such as brand names, acronyms, proper nouns, words, people's names or places that Versational may not be transcribing correctly.

If you plan to use a Custom Vocabulary list, create this list before you start uploading your recordings to Versational. The Custom Vocabulary list applies to each new recording you upload going forward. They cannot be applied to historical recordings that existed before you created your Custom Vocabulary list.

Note:  If you have administrative privileges in your profile, then your Custom Vocabulary list will apply to all recordings for all invited team members (or users on your account).  If you do not have administrative privileges (you are user), then your Custom Vocabulary list is specific and private to you only.

Quick Steps

Go to the Settings tab (Step 1) and select Custom Vocabulary (Step 2).  Enter words and phrases (Step 3).

An Example of How it Works

In a recorded video a person's name - 'Reeman' may be transcribed incorrectly as “Reimann” which sounds phonetically similar. With Custom Vocabulary, you can add 'Reeman' to the vocabulary list so that Versational can predict 'Reeman' more accurately, every time this person’s name is mentioned in the recording. While Custom Vocabulary is not 100% accurate, it does reduce editing and correction of specific words and phrases.

To improve Custom Vocabulary accuracy, use these tips:

Formatting Guidelines

  1. Remove all punctuation, except apostrophes
  2. Each word should be in its spoken form, for example: triple a versus aaa and iphone seven versus iphone 7
  3. Acronyms should have no spaces between letters, for example: abc versus a b c
Special Characters

Sometimes your word boost list may contain a unique character that Versational transcription is not expecting, such as the é in Andrés. In these situations, Versational will still accept the word and convert the special character to the ASCII equivalent if there is one; in this case, Andres and then return the word in the transcript (if detected) without the accented/unique character.


You can add up to a maximum of 1,000 unique keywords/phrases in your Custom Vocabulary list. Each keyword/phrase in the list must be 6 words or less.

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